Straight answers to the questions people actually ask

General questions

What does Healthcare SBC actually do?

Healthcare SBC provides healthcare IT and revenue cycle services to medical practices, groups, health systems and billing companies. That spans an integrated EHR and practice management platform, full-service revenue cycle management and medical billing, certified medical coding, provider credentialing, interoperability engineering, managed IT, and AI-powered clinical documentation and front-office automation.

How is Healthcare SBC priced?

Revenue cycle management is typically priced as a percentage of net collections, so we are paid when you are paid. Platform licensing is priced per provider. Services such as credentialing, coding, interoperability and managed IT are scoped individually. We do not charge per-interface fees.

Do I have to replace my EHR?

No. Our revenue cycle, coding, credentialing, interoperability, managed IT and staffing services all work with your existing systems. Many clients never move to SpeedCare, our own platform, at all, and that is a perfectly good outcome.

How long does implementation take?

Most single-location practices are live within 30 days. Multi-location groups and health systems run a phased rollout on the same four-week cadence, with the first sites live inside 30 days and remaining sites following in waves. Revenue cycle service engagements can begin faster still, often inside two weeks.

Who owns our data?

You do, unconditionally. Your clinical and financial data belongs to you and we provide complete exports in standard formats at any time, at no cost, including at the end of an engagement.

What size organizations do you work with?

Solo practitioners through health systems. We also serve medical billing companies who use our platform and international production capacity to serve their own clients.

Is there a long-term contract?

Standard revenue cycle agreements run annually with a defined notice period. We do not use multi-year lock-in as a retention strategy, and we do not make your data hostage to renewal.

How do you handle security and HIPAA compliance?

We follow HIPAA: encryption at rest and in transit, role-based access control under the minimum necessary standard, complete audit logging, workforce HIPAA training at hire and annually, and documented incident response. Compliance is not optional and it is not a feature we upsell.

Do you work with practices outside your listed states?

Yes. We serve clients nationwide. The state pages highlight markets where we maintain especially deep payer-specific expertise, but our services are not limited to those states.

What happens if we want to leave?

We provide a complete data export in standard formats and support a structured transition, including working outstanding A/R through the wind-down period so revenue in flight is not stranded.

Questions by solution

SpeedCareWhat is included in SpeedCare?

SpeedCare includes electronic health records, practice management and scheduling, end-to-end revenue cycle management, patient experience and engagement tools, telehealth, interoperability services and business intelligence dashboards: all on a single database with a single login.More about SpeedCare →

SpeedCareDo I have to buy every module?

No. Most clients start with the modules that solve their most urgent problem, commonly RCM or EHR, and add the rest over time. Because everything shares one data model, adding a module later requires configuration, not a new integration project.More about SpeedCare →

Revenue Cycle ManagementWhat is revenue cycle management in healthcare?

Revenue cycle management is the complete financial process of a patient encounter, from scheduling and insurance verification through charge capture, coding, claim submission, payment posting, denial management and final patient balance resolution. Effective RCM ensures a practice is paid accurately and promptly for the care it delivers.More about Revenue Cycle Management →

Revenue Cycle ManagementHow much do Healthcare SBC RCM services cost?

Most clients engage on a percentage of net collections, which aligns our incentives directly with yours, we're paid when you're paid. The exact rate depends on specialty, claim volume, payer mix and scope of services. Flat-fee and hybrid models are available for high-volume groups.More about Revenue Cycle Management →

Electronic Health RecordsIs the Healthcare SBC EHR HIPAA compliant?

Yes. The EHR is built and operated to HIPAA Privacy and Security Rule requirements, with encryption in transit and at rest, role-based access under the minimum necessary standard and full audit logging of PHI access.More about Electronic Health Records →

Electronic Health RecordsWhat is the difference between an EMR and an EHR?

An EMR is a digital version of the chart within a single practice. An EHR is designed to travel with the patient. It exchanges data with hospitals, labs, pharmacies, HIEs and other providers through standards like FHIR and CCDA, giving every care team member a complete longitudinal picture.More about Electronic Health Records →

Practice ManagementWhat does practice management software do?

Practice management software handles the administrative and operational side of a medical practice: appointment scheduling, patient registration, insurance verification, referral and authorization tracking, document management, task routing and operational reporting. It works alongside the clinical EHR and the billing system.More about Practice Management →

Practice ManagementDoes it support multiple locations and providers?

Yes. Healthcare SBC supports unlimited providers, locations, resources and tax IDs with centralized scheduling, cross-location visibility, and reporting that rolls up by provider, site, region or the whole organization.More about Practice Management →

Healthcare InteroperabilityWhat is healthcare interoperability?

Healthcare interoperability is the ability of different health IT systems to exchange data and use it meaningfully. It spans clinical exchange: sharing records, results and care summaries between providers, and administrative exchange, such as eligibility verification, claim status and remittance between providers and payers.More about Healthcare Interoperability →

Healthcare InteroperabilityWhat standards does Healthcare SBC support?

We work across FHIR R4 and SMART on FHIR, HL7v2 message types including ADT, ORU, ORM, SIU, DFT and MDM, CCDA and C-CDA documents, X12 EDI transactions including 270/271, 276/277, 278, 837 and 835, and Direct secure messaging.More about Healthcare Interoperability →

Patient Experience ManagementWhat is patient experience management?

Patient experience management is the coordinated set of tools and workflows that shape every non-clinical interaction a patient has with your practice: finding and booking an appointment, completing intake, communicating with staff, receiving results, understanding a bill and paying it.More about Patient Experience Management →

Patient Experience ManagementIs patient messaging HIPAA-compliant?

Yes. Messaging runs through secure, encrypted channels with identity verification and complete audit logging, and message content is stored within the patient record rather than on personal devices.More about Patient Experience Management →

QuillDoes the provider still have to review the note?

Yes, always. Quill produces a draft. A clinician reviews, edits and signs it, and only the signed note becomes part of the record. There is no configuration that removes that step.More about Quill →

QuillWhat happens to the audio?

Audio is captured under your consent workflow and handled under the HIPAA safeguards described in our HIPAA compliance notice: encrypted in transit and at rest, access-controlled and audit-logged.More about Quill →

TallyCan Tally code an encounter without a human?

No. Tally recommends. A coder or authorised staff member confirms or changes every recommendation before it enters the billing workflow.More about Tally →

TallyWhat does it need to work?

Signed clinical documentation, a coding model appropriate to the specialty, and the claim fields that modifier recommendations depend on.More about Tally →

BulwarkDoes Bulwark submit or correct claims itself?

No. It identifies and explains the risk. A staff member verifies the issue, corrects the claim and submits it.More about Bulwark →

BulwarkWhat does it need to work?

Historical denial data for the prediction side, and current fee schedules for payment validation.More about Bulwark →

RecourseDoes Recourse submit appeals by itself?

No. It drafts the appeal. A biller reviews and edits it and decides whether and when to submit.More about Recourse →

RecourseWhat does it need to work?

Denial worklists, A/R aging, payment and remittance data, and access to the clinical documentation behind the original claim.More about Recourse →

Relay: Automated Front DeskWill patients know they're talking to an AI?

Yes: the agent identifies itself as an automated assistant at the start of the call, which is both an ethical and a regulatory best practice. Patients can request a human at any point and are transferred immediately.More about Relay: Automated Front Desk →

Relay: Automated Front DeskWhat happens with clinical or urgent calls?

The agent is explicitly scoped to non-clinical tasks. Anything clinical, urgent or ambiguous triggers immediate escalation to your staff or on-call line, with a transcript and summary so the human doesn't start from zero.More about Relay: Automated Front Desk →