Why Healthcare SBC
The seam between your software and your billing is where money disappears
Most practices run a technology vendor on one side and a billing vendor on the other. We removed that seam, which changes what we can be held accountable for.
What makes us different
Four commitments we'll put in the contract
Services and technology from one accountable team
Most vendors sell you software or sell you billing services. When something goes wrong at the seam between them, you mediate. We own both sides, so there is no seam to mediate.
Interoperability as a core competency
Connecting systems is not an add-on line item for us. It is the discipline the rest of the business is built on, which is why our clients aren't paying interface fees to move their own data.
Specialty depth, not generic configuration
Coding, templates and workflows are built per specialty by people who work in that specialty daily, because a cardiology denial and a behavioral health denial have nothing in common.
Your data, unconditionally
Full export in standard formats at any time, at no cost, including at the end of an engagement. We would rather earn renewal than hold data hostage for it.
Side by side
How this typically compares
An honest read on the industry norms we deliberately do differently.
| Dimension | Typical vendor | Healthcare SBC |
|---|---|---|
| Accountability | Technology vendor and billing vendor point at each other when a claim fails | One company owns the platform and the revenue cycle. One place to escalate |
| Interface fees | Per-interface build fees plus recurring monthly charges to move your own data | Interfaces included: connecting your systems is the product, not an upsell |
| Coding expertise | Generalist coders assigned by availability | Specialty-credentialed coders assigned by specialty, with provider education loops |
| Reporting | Month-old exports that don't reconcile between systems | Live dashboards on one data model with consistent metric definitions |
| Data ownership | Export available for a five-figure professional services fee | Complete export in standard formats, any time, at no cost |
| Contract terms | Multi-year lock-in with automatic renewal | Annual terms with a defined notice period and supported transition |
| Pricing alignment | Flat fees paid whether or not collections improve | Percentage of net collections. We are paid when you are paid |
“Typical vendor” describes common industry practices we have encountered, not any specific competitor.
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