Telehealth
Virtual Care Without the Workarounds
Bolt-on video tools create a second workflow nobody wants to maintain. Healthcare SBC telehealth runs inside the same schedule, the same chart and the same billing engine as your in-person visits.
One schedule, one chart, one claim: in person or on screen
Telehealth stopped being an emergency measure and became a permanent service line. But most practices are still running it on consumer video tools duct-taped to the side of their EHR.
Healthcare SBC treats a virtual visit as a visit. It's booked in the same schedule, documented in the same chart, coded with the right modifiers and place-of-service, and billed through the same revenue cycle.
Patients join from a text-message link in one tap: no account, no app, no download, which is the difference between a completed visit and a support call.
Capabilities
What's included
Virtual visits that feel like part of the practice
One-tap patient join
Patients click a secure link from a text or email and connect in the browser with no download or account setup.
Integrated documentation
Chart inside the visit window with the same templates, orders and e-prescribing you use in person.
Correct telehealth billing
Modifiers, place-of-service codes and payer-specific telehealth rules applied automatically to every virtual claim.
Virtual waiting room
Staff can verify identity, complete intake and collect copays before the provider joins the call.
Why it matters
The outcomes practices actually measure
We are evaluated on the numbers that change in your operation, not on features shipped or tickets closed.
- Reduce no-shows
- Removing travel and time off work meaningfully improves attendance, especially for follow-ups and behavioral health.
- Expand your service area
- Serve patients across your licensed geography without adding physical locations.
- Bill virtual visits correctly
- Built-in telehealth coding rules prevent the denials that plague bolted-on video solutions.
- Add schedule flexibility
- Fill cancellations and offer evening or overflow slots without opening the office.
Frequently paired with
FAQ
Telehealth, frequently asked questions questions
- Is Healthcare SBC telehealth HIPAA-compliant?
- Yes. Video sessions are encrypted end to end, no session content is stored, access is authenticated, and all activity is audit-logged, to HIPAA Security Rule requirements.
- Do patients need to download an app?
- No. Patients join directly in their phone or computer browser from a secure link sent by text or email: no app, no account creation, no password.
- How are telehealth visits billed?
- Virtual visits flow into the same revenue cycle as in-person visits, with the appropriate modifiers and place-of-service codes applied automatically based on payer-specific telehealth policies.
We're here to help
Ready to see what your revenue cycle could be doing?
Start wherever makes sense: a demo, a free assessment, or a straight conversation with someone who does this every day.