Urgent Care
Healthcare IT and billing built for an urgent care center
Walk-in throughput, occupational medicine and rapid registration workflows for urgent care centers.
Why urgent care is different
Urgent care lives on throughput. Patients arrive unscheduled, expect to be seen quickly, and rarely return, which means registration, documentation and payment all have to happen fast and correctly the first time.
Healthcare SBC is configured for that tempo: rapid registration with real-time eligibility, complaint-driven templates, in-house lab and radiology capture, and point-of-service collection that gets payment before the patient walks out.
Common challenges
Where urgent care practices lose revenue
The billing and workflow problems specific to this specialty, and the ones generic systems handle badly.
Unpredictable volume
Surge periods overwhelm registration and documentation workflows designed for scheduled visits.
Point-of-service collection
Patients seen once and never again make post-visit collection extremely difficult and expensive.
S-code and payer variation
Urgent care codes are reimbursed inconsistently across payers, and contracts vary widely by market.
Occupational medicine billing
Employer-direct billing, drug screens and physicals follow entirely different workflows from insurance claims.
How we address it
Built for urgent care workflows
- Two-minute registration with real-time eligibility and card scanning
- Chief-complaint driven templates for the common urgent care presentations
- Integrated in-house lab and radiology ordering, capture and billing
- Point-of-service estimation and collection at check-in
- Employer-direct occupational medicine billing and reporting
Commonly billed codes in urgent care
A sample of the codes our urgent care coders work with daily.
- 99213Office or other outpatient visit, established patient
- 99203Office or other outpatient visit, new patient
- S9083Global fee, urgent care center
- 87880Streptococcus, group A, rapid assay
- 12001Simple repair of superficial wounds
Codes shown for reference only. Verify against current code sets and payer policy.
Other primary care specialties
Family Practice
EHR, practice management and billing built for the volume, breadth and preventive-care demands of family medicine.
Internal Medicine
Documentation, chronic disease management and risk-adjustment support tuned for adult primary and consultative care.
Pediatrics
Well-child schedules, immunization management and vaccine inventory billing for pediatric practices.
FAQ
Urgent Care, frequently asked questions questions
- How fast is patient registration?
- Most urgent care clients register a walk-in patient in about two minutes using ID and insurance card capture with real-time eligibility verification, with patients completing the balance of intake on a tablet or their own phone.
- Do you support occupational medicine and employer billing?
- Yes. Employer-direct billing for physicals, drug screens, injury care and DOT exams runs alongside insurance billing, with separate contracts, rates and reporting per employer account.
- Can we collect payment at the time of service?
- Yes. The platform generates a real-time patient responsibility estimate from verified benefits at check-in, so copays and estimated balances are collected before the visit rather than chased afterward.
We're here to help
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