Relay
Never Send a Patient to Voicemail Again
Relay answers every inbound call on the first ring, day or night. It schedules and reschedules appointments, verifies coverage, answers routine questions and writes everything back to your EHR, so your front desk can handle the patients who are actually standing there.
100%
Of inbound calls answered
0 sec
Average patient hold time
24/7/365
Coverage including nights and weekends
The front desk problem, solved at the source
A meaningful share of inbound patient calls go unanswered during clinic hours, and nearly all of them go unanswered after hours. Every one of those is a booking that didn't happen, a prescription question that becomes an urgent-care visit, or a patient who calls a competitor instead.
Relay picks up immediately, understands natural speech, and completes the task rather than taking a message. It books within your real availability rules, collects and verifies insurance, handles cancellations and backfills the slot from your waitlist.
Anything genuinely clinical or complex is escalated to a human with full context attached: the agent handles volume, your staff handles judgment.
Capabilities
What's included
An AI teammate that answers every call, every time
24/7 natural voice answering
Conversational voice AI answers every call instantly, in natural language, with no phone-tree maze for patients to navigate.
Live scheduling & rescheduling
Books directly into your real schedule under your rules, handles cancellations and automatically backfills from the waitlist.
Insurance & intake capture
Collects demographics and coverage, runs real-time eligibility, and files the results in the patient record.
Smart escalation
Clinical, urgent or unusual calls route to the right human immediately, with a full transcript and summary attached.
Why it matters
The outcomes practices actually measure
We are evaluated on the numbers that change in your operation, not on features shipped or tickets closed.
- Capture every booking
- Calls answered after hours and during peak times convert into appointments instead of into voicemail.
- Eliminate hold times
- Unlimited concurrent calls mean no queue, no hold music, and no abandoned calls at 9 a.m. on Monday.
- Relieve front-desk staff
- Routine scheduling and question volume is absorbed, letting staff focus on in-person patients and complex issues.
- Extend coverage without hiring
- Add evening, weekend and overflow coverage without adding headcount or a separate answering service.
Frequently paired with
FAQ
Relay: Automated Front Desk, frequently asked questions questions
- Will patients know they're talking to an AI?
- Yes: the agent identifies itself as an automated assistant at the start of the call, which is both an ethical and a regulatory best practice. Patients can request a human at any point and are transferred immediately.
- What happens with clinical or urgent calls?
- The agent is explicitly scoped to non-clinical tasks. Anything clinical, urgent or ambiguous triggers immediate escalation to your staff or on-call line, with a transcript and summary so the human doesn't start from zero.
- Does it integrate with my existing phone system and EHR?
- Yes. Relay works with standard VoIP and telephony providers and writes back to SpeedCare natively or to third-party EHRs through our interoperability services.
- Can I control what the agent is allowed to do?
- Completely. You define which appointment types it can book, which questions it may answer, escalation triggers, hours of operation and script tone. Every call is transcribed and reviewable.
We're here to help
Ready to see what your revenue cycle could be doing?
Start wherever makes sense: a demo, a free assessment, or a straight conversation with someone who does this every day.